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From [e-mail]  Fri May  5 13:05:17 1995
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1995
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TELECOM Digest     Fri, 5 May 95 09:24:00 CDT    Volume 15 : Issue 226

Inside This Issue:                          Editor: Patrick A. Townson

    Re: Need Help on 50-POTS-Line Setup (J. Herraghty)
    Re: Can Someone Explain DID in English? (J. Herraghty)
    Send-A-Call (was Annoying Feature on Payphones Here) (Jonathan D.
Loo)
    Voice and Data on the Same Communication Channel? (Craig Bogli)
    Calls From Australia to US 800 Not Delivering DTMF (Serge Burjak)
    Wanted to Buy: D/121-A Boards (Joan Summa)
    Company Contact Information Needed ([e-mail])
    Re: ISDN, BellSouth and OCN (Willard F. Dawson)
    Market Trial For Bell Canada Free-Call Service (Dave Leibold)
    Advice Wanted on VoiceFX Voice Board (Alex van Es)
    Want Phone Numbers of the PCS Narrowband License Winners (Steve
Samler)
    Re: Advice Needed About Answering Service (Gary Breuckman)
    Self Service Fax Machines (Christopher Freitag)
    Rural Phone Companies (Jack Mott)

TELECOM Digest is an electronic journal devoted mostly but not
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----------------------------------------------------------------------



Typically, analog phone lines can be ordered to terminate either in an
RJ21X (25 Pair block) with an amphenol adaptor which is probably what
you have or as a series of RJ-11 jacks.  Typically, it is cheaper on
the monthly bills from the Telco if multiple lines are ordered to
terminate as an RJ-21X.  The pairs on the Telco cable all run in
sequence.  The color sequence for the first 5 pr is; White Blue/Blue
White White orange/Orange white White Green/Green White Whie
Brown/Brown white White Slate/Slate white.

For the next four subsequent sets of five, substitute white for; Red:
Black Yellow Violet.  and you will have the sequence for all 25 pairs.
This will give you 25 pairs, or 50 conductors.  Each analog phone line
is on its own distinct pair.

Two blocks, one labeled transmit, and one labeled receive, typically
indeciates a digital service as in T-1's, T-3's, or 56K lines.
However, as you obviously ordered POTS (Plain Old Telephone Service)
this can only be a mislabeled block.

I hope this helps.

------------------------------



DID = Direct Inward Dial.

The whole phone world works off DID principles.

Imagine a hospital, it has 40 DID trunks to service 500 patient beds and
400 administrative personnel.  The hospital would pay the telco for the
40
DID trunks and also would pay to block out 1,000 numbers.  (500 + 400 +
100 spare).

Assuming the exchange of the hospital is 555 then the 1,000 numbers
could be 555-1nnn (000 to 999).  Therefore, the hospital owns phone
numbers from 555-1000 to 555-1999, as long as it maintains the monthly
payment on the block of numbers.

Now that you have the numbers and the phone lines, the next part of
the equation is to get the numbers into the phone system.  Here's how
it works ...

Auntie Emily calls Uncle Albert at the hospital to find out how his
operation went.  Uncle Albert has been given a room with a phone
number of 555-1234.  (One of our block of 1,000 numbers.)

The Central office sees that the number 555-1234 has been dialed, it
knows that this number belongs to the hospital (555-1nnn), and that it
belongs in the group of 40 DID trunks.  The central office GOES OFF
HOOK and waits for a signal from the hospital phone system that tells
the central Office that it (the PBX) is ready to receive digits.  When
the central office receives the signal from the hospital PBX, it sends
down the phone line the digits "1234".  The hospital PBX sees the
digits 1234 and calls extension "1234", which just happens to be Uncle
Albert's room.  Uncle Albert answers the phone and is connected to
Auntie Emily.

In the case of voice mail, you buy the block of "1,000" numbers
(Usually sold in blocks of 50 or 100). The subscriber's voice mail
number is their corresponding DID number.  If the voice mail system
has a DID interface, then it sees the four numbers from the central
office and answers with the appropiate voice mail box message/greeting
or whatever.

Was that English Enough?

------------------------------



I think that I sent a message to the Digest several months ago on this
topic, but anyway: the TELECOM Digest Editor wrote,

> I don't like a feature on the Bell payphones here in Skokie, and it
> seems to cause no end of confusion for many other people as well.  It
> seems that when you call from a payphone in Skokie (708-673 and
> 708-674) after it rings two or three times, a recorded message comes
> on the line saying 'your party does not answer' and inviting you to
> leave a message 'for delivery at a later time' by pressing the keys on
> the phone, for an additional fee of course.

> Now should the caller actually answer, then of course the recording
> cuts off immediatly and you proceed with your call, however there
> are lots of foreign speaking people in Skokie -- mostly from Russia
> or the Ukraine -- and not being all that familiar with the phone
> system anyway, they think they are hearing a recording saying that
> the number is not in service."

Bell Atlantic used to have a similar service in Maryland.  It was
unreliable; if the called party answered too early then the service
would activate and also would block out the caller's voice, and if the
called party answered later then the service might not de-activate
quickly enough and the callers voice again would be blocked out.  I
lost a lot of money in payphones when this happened; I remember the
days when I had to call coin refund quite often.  Anyway, according to
a telephone technician whom I know, the service did not make enough
money to justify its existence, and as a result it has been removed
from most of the payphones in this area.

I also heard that there were two companies that sold this technology
to phone companies, and that one of them sued the other for patent
infringement or something like that.

Anyway, Send-A-Call is now a thing of the past.  Most people have
answering
machines or voice mail anyway.

------------------------------



I need some help on a universal design that will allow voice
communication
and data communication over the same channel.   This is a remote
monitoring
station that will send data to a central monitoring center, and in
certain
cases, the monitoring center operator will need to talk the someone at
the
remote site.

Our current solution is a custom data modem, that allows an analog
connection
to the low voltage signal side of the DAA.  This analog signal, then
goes
through a speakerphone IC, and sent to an intercom.  This custom modem
is
now >12 years old, and very costly.

The solution needs to operate in about 25 different countries.  We are
looking for an off-the-shelf solution that currently has the approvals
of the major PTTs.

Some ideas we have, are:

1) voice/data modems (however, if digital voice encoding is used,
   countries like Malaysia require max data rates of 1200bps)

2) auto-dialer intercoms with a phoneline sharing device


Please help with any ideas you might have, and company names/products.


Thanks,

Craig Bogli
Otis Elevator Company

------------------------------

Connection


I have a problem getting through to some automated attendants using
DTMF from Australia. As the title says, after the connection the line
appears not to pass DTMF tones ie., "press 1 for this service, press 2
for that service."

This happens with both Telecom and OPTUS. The customer service droids
will not escalate the problem to anyone at an 'Engineer' level, but
only to techs who make comments like, well "the US is probably
translating these into something different, sorry cannot help you".

Am I being unreasonable asking to pass in voice band information? I
know it's not my phone, I can use Cyberlinks dial back for this or
AT&T's USA direct with a credit card. The Cyberlink solution is not
totally satisfactory for other resaons. The attendant requires a # key
after the some transactions and Cyberlinks interprets this as a new
call request.

Any advice anyone can give would be appreciated.

------------------------------



We have an immediate need for 8 Dialogic D/121A 12 channel voice
boards.  Dialogic no longer manufactures the A board.

We are willing to buy them outright, or trade new, unused, Dialogic
D/121B Spring Boards for working D/121A Spring Boards.

(In most applications [alas not ours], the newer boards work identically
to the old and are upward compatible).

Please e-mail or call:

Joan Summa
Tel. [phone]
Fax. [phone]

------------------------------



I am looking for some information on a US carrier that has been
operating
in the United Kingdom for some time now. They began with UK domestic
services and now have recently become licensed to offer International
Resale services out of the UK to the US. The name of the company is ACC
Global or ACC Long Distance. I would appreciate any phone/fax/contact
info
on this company.


With much appreciation,

[e-mail]

------------------------------



[e-mail] (Bradley Ward Allen) writes:

>> "IPConnectSM users have access to the Metropolitan Internet and are
>> also able to select the carrier of their data to the worldwide
>> Internet in much the same way they now select a long distance carrier
>> along with local telephone services," states Robert Gardier,
President
>> of Open Communication Networks.

> That's stupid.

Oh, I agree entirely with that assessment.  However, the RBOC's (and
their partner companies, like OCN) will do what they have to, under
the present regulatory environment.

> Redundancy is better -- let all subscribers use whatever works best at
> the moment, as determined by a well-maintained set of routers.

Redundant routers that kick in to the selected carrier of data rather
than falling over to a different carrier are also possible ... and,
required, in a RBOC environment that must compete with the likes of
MFS and their "miss 1% a year, get the next year for free" attitude.

> Or am I missing something?

Lots of MFJ that regular companies don't have to worry about.

> The old ways seemed better ...

Agreed.  Indeed, they might win out, as it is yet to be proven that OCN
and the RBOC forays into Internet services will make money, be viable
forces in the business, and all that rot.

> Or is this system a non-flat rate structure (i.e. charges per some
> unit of usage)?  In which case, forget it anyway I'm not interested
> (unless full time usage actually works out to a reasonable cost for
> me, which doesn't seem to be the pattern of usage-based charging).

For light-weight users, or certain businesses, usage-based charging
(depending on the model, and there are several) do make sense.
However, for addicts like myself, usage-based charges are always more
expensive than flat-rated connections ... which is probably true no
matter what the service.  Of course, maybe this is just what I need,
an economic incentive to get a real life, outside of surfing the
'net...


Willard Dawson

------------------------------



[from Bell News, 1 May 1995 - content is Bell Canada's]

Londoners first to try our new Call-Me service

Our customers in London are the first in Ontario to try out a new
service called Call-Me[tm].

Call-Me is a Bell product which enables residential and small
business customers to selectively provide others with the ability to
place long distance calls to their telephone number toll-free.

Days before the market trial began on April 24, 50,000 Bell customers
in London who spend more than $15 in long distance per month
automatically received four Call-Me service cards and their
individual authorization code (PIN #).

The market trial, which will end on September 30, is intended to
assess customers' reaction to the service.

"We're excited about the potential of the Call-Me service, and what
better way to assess the needs of our customers than to try it out in
London," said Brian Flegg, Bell's director of Consumer Market
Management.

"We think customers who'd like to hear from relatives and out-of-town
friends more often will find Call-Me service an easier and more
economical option than calling collect."

As well, customers using the service can benefit from any time-of-day

╖_


discounts, and if they currently subscribe to one of our long
distance savings plans -- such as the Real Plus[tm] savings plan --
they can save even more money.

Rewards points on residential calls also apply.

Calls made with the Call-Me service are billed at the direct-dialed
rate. No surcharge or transaction fees are applied on automated calls
made from within Canada.

Calls made from overseas locations are billed at Canadian rates
through Canada Direct[tm]] service -- rates that are usually cheaper
than overseas operator rates.

During the same trial period, Bell customers in Jonquiere and
Chicoutimi, Quebec, will also be participating in a similar trial to
better determine the needs of customers in the Quebec marketplace.

                             ------

(DL note: A sample card show indicates the calls are made by dialing
0 + number, then entering the special "PIN #" after the card boing.)


Fidonet : Dave Leibold 1:250/730
Internet: [e-mail]


[TELECOM Digest Editor's Note: We have had 'Call Me' style calling cards
here for quite a few years. These are simply calling cards which are
restricted and can be used only to call the number to which they are
assigned.  They are a pretty good deal.   PAT]

------------------------------



Hi all,

I am planning to buy a new voicemail card, and I need some advice on
what to
buy. I have been in touch with Dialogic, there cards seems to fine, but
there is no software with them. Software can be bought, but often the
price
is high. So I looked in some american magazine, and found some info on a
card called VoiceFX from Orion Telecom. It's a card with 1,2,3 or 4
lines
and data/fax modem. It can do the usual stuff like voicemail and fax on
demand.. Does anyone know this card, and if so, what is his experience
with
it? Or are there people with better cards in mind? I want to set up a
open
voicemail system to the public, and it should at least have the
following
options:

* Voicemail
* Fax on demand
* Conferencing
* Multi Language
* Keep logfile of last few callers

If anyone has any good ideas, let me know please!


Alex van Es       [phone]
[e-mail], Apeldoorn, The Netherlands

------------------------------



Can anyone tell me where to find phones or addresses for the following
companies?

Market Number               Name              Winning Bids

N-1  [50-50KHz paired]    9065 - Paging Network of Virginia
$80,000,000.00

N-3  [50-50KHz paired]    5398 - KDM Messaging Company
$80,000,000.00
N-5  [50-50KHz paired]    7884 - Nationwide Wireless Network
$80,000,000.00
N-11 [50KHz unpaired]     9683 - Pagemart II, Inc.
$38,000,000.00

------------------------------



In article <[e-mail]>, Brian D. Petro <petro@crl.
com> wrote:

> I am very seriously considering the idea of starting a business from
> my home selling voice-mail boxes.  As I have never been in the
> business, I am looking for advice from someone who has.

> I am planning on targeting the residential market.  I live in a town
> of 40,000.  I would only be charging $5/month for a basic service box.
> My major competition would be our local telephone company who charges
> $6.5/month.  My question is this: Would there be enough interest in
> voice-mail from residential clients to keep my business profitable?

> It seems to me that it would be fairly easy to add 100+ customers/year
to
> my service, but I would like the opinion of someone "in the business."

Just providing voicemail might be cost effective, but remember that if
you are providing voicemail to people who first dial your customer's
normal number that you also need the feature "forward on busy/no-answer"
or regular call-forwarding added to your customer's line, and the telco
will
charge for that.

The telco also provides "interrupted dialtone" to customers with
voicemail to indicate that they have messages waiting.  In order for
you to do that you need a data connection to the telco switch,
something that may cost you lots of $$ if they are even able to do it
for you.  Because of complaints from telco voicemail competitors they
do have to allow this in many places, but I have no idea what it will
cost you to install or what the monthly costs might be.  If you have
multiple central offices in your area, what does that do to the costs?


[e-mail]

------------------------------



 I have recently received a request to explore the idea of
having a fax machine availiable for student use at our law school as
well as at Mail Services for our general student body.  Having no
desire to get into the business of resale of fax service, I am looking
to find information on companies that provide the machine, telephone
line, service and billing.  I have received information from Fax
Unlimited, an affiliate of GOFAX, Inc.  located in Shrewsbury, MA.
They will do all of the above and even give a commission back to the
College.  Does anyone know of any other competitors or are there any
other ways to provide this service without having to deal with the
accounting?


Thank you in advance!

Western New England College
Christopher V. Freitag, MA., BFA.  Coord. Fac. Mgt. Tech. Svcs.  1215
Wilbraham Road Springfield, Massachusetts 01119
[phone], Fax  [phone]    [e-mail]

------------------------------



I recently learned U.S. West is in the process of selling off its
rural telephone properties (I live in Idaho Falls, which will stay
with US West).  Although I felt that the original break-up of the Bell
System was unwise, it is natural to expect more fragmentation and
specialization in the telecom industry.

I would appreciate hearing about technical issues which are unique to
phone companies serving sparsely populated areas.  I imagine that the
smaller companies could become quite innovative in dealing with
problems specific to their business.


Charles Mott

------------------------------

End of TELECOM Digest V15 #226
******************************